Terms and Conditions

About Us

Global Smart Connect provides digital telecommunications services, including eSIM/data services, physical SIM cards, routers, mobile WiFi devices, tablet products, and related connectivity services for local use, international travel, business, and personal use.

Business Address:
Office 18152
182–184 High Street North
East Ham, London
United Kingdom

Email: info@globalsmartconnect.com

Phone: +44 333 339 2132 / +44 333 339 3126

Eligibility

By using our services, you confirm that:

• You are at least 18 years old
• You have the legal capacity to enter into a contract
• All information you provide is accurate and complete

Services

We provide digital eSIM and telecom-related services. Some products are delivered electronically, while physical products may be delivered using other applicable delivery methods.

You are responsible for:

• Ensuring your device is eSIM compatible
• Following installation instructions correctly
• Checking coverage availability before purchase

Orders and Payments

• All orders must be paid in full at the time of purchase
• Prices are displayed in the applicable currency and may include taxes
• Payments are securely processed via third-party providers such as Worldpay
• We reserve the right to refuse or cancel any order

Delivery

• eSIMs and eligible digital products are delivered electronically via email or account dashboard
• Physical products may be delivered using the delivery method made available at checkout
• Electronic delivery is typically instant but may be subject to delays due to technical issues
• It is your responsibility to provide a correct email address and delivery details

Refunds and Cancellations

Refunds are subject to our Refund & Return Policy.

• Refunds are only issued for unused or unactivated eSIMs or verified technical issues
• No refunds are issued for activated eSIMs, incorrect purchases, incompatible devices, or poor network coverage
• Refund requests must be made within 7 days of purchase

Service Availability

We aim to provide reliable service, but we do not guarantee:

• Continuous or uninterrupted connectivity
• Availability in all locations
• Compatibility with all devices

Network quality may vary depending on location, device settings, local network conditions, and external factors.

Acceptable Use

You agree not to:

• Use our services for illegal or fraudulent activities
• Abuse, resell, or misuse the service
• Interfere with network performance or security

We reserve the right to suspend or terminate services for violations of these Terms.

Limitation of Liability

To the fullest extent permitted by law, Global Smart Connect shall not be liable for:

• Loss of data, profits, or business
• Service interruptions or connectivity issues
• Device incompatibility or user error

Intellectual Property

All content on our website, including logos, text, graphics, design, layouts, and branding, is the property of Global Smart Connect and may not be copied, reproduced, or used without permission.

Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

Changes to Terms

We may update these Terms at any time. Continued use of our website and services after any updates constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

For any questions regarding these Terms and Conditions, please contact us:

Email: info@globalsmartconnect.com

Phone: +44 333 339 2132 / +44 333 339 3126